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In no event shall the aggregate liability of Provider arising out of or related to this Agreement exceed the total amounts paid by Client to Provider during the twelve (12) month period preceding the claim.
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| Excluded damages | Both parties | Indirect / consequential |
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aurora customer feedback and launch
This document consolidates customer feedback collected during the Aurora Control Center pilot phase... identify patterns that shape the launch criteria for the controlled launch targeted at September 30, 2026.
Recommendation: proceed with controlled launch on September 30, 2026. Northstar Health as wave 1 anchor customer. Meridian Bank conditional on identity readiness...
Customer feedback incorporated into wave 1 qualification criteria. Launch readiness gate requires resolution of AUTH-184 and MIG-101...
Northstar Health, 2026-08-12, "Customer onboarding visibility needs improvement", sentiment: Mixed, linked: OPS-044...
4. Key Themes
Theme 1 — Identity configuration remains the top concern. Every regulated account raised questions about SSO edge cases. Nested group mapping (AUTH-184) and delayed SCIM deprovisioning (AUTH-191) create trust friction. Customers are willing to accept a narrow set of qualified patterns if HelioStack documents them explicitly rather than promising broad coverage.
Theme 2 — Packaging language must be consistent. The transition from “Premium Launch” to “Guided Launch” left inconsistencies in field-facing assets. Cedar Grove Education and Blue Mesa both noted that FAQ documents use different package names. This undermines confidence in the launch criteria and customer readiness narrative.
5. Recommendations
Based on the customer feedback patterns described above, the Customer Success team recommends the following actions ahead of the September 30 controlled launch decision:
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